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Tag Archives: Repeat Business
Groupon and Expedia in a travel deal – Hoteliers, how do you see this ?
Groupon is launching a travel deal service with Expedia. Groupon’s CEO Andrew Mason said that the new service will allow travelers to book hotel rooms and airfare from Expedia at a steep discount. Only time will tell us what the … Continue reading
What one quality should Customer Service possess to build Customer Loyalty?
All of us are aware that Customer Service can make or break your business. It can drive Customers away from you or bring them back repeatedly, even better, bring their friends, colleagues and family, and be your lifelong customer. What … Continue reading
Lets redefine “Loyalty” !
Loyalty has long been associated to Points Systems or Rewards Programs. ie., incentivizing someone to make repeat purchase of your products & services. Incentives could take many forms – discounts, coupons and so on. Loyalty do exist in all kinds … Continue reading
‘Listen’ to ‘Retain’ your customers !
Why does travelers vent their frustration at Hotels in the online review sites ? Because, there was no one in the Hotel who took the effort to “ask and listen” to what they have to say (feedback). Hotels would have … Continue reading
Hoteliers – Are you working Groupon to your advantage ?
Groupon – The company that has been making waves recently starting from rejecting a $6 Billion offer from Google, raising $950 Million in private capital, and planning to go public towards the end of 2011 with an unofficial valued at … Continue reading