Tag Archives: Data Collection

‘Listen’ to ‘Retain’ your customers !

Posted on March 15, 2011 by Dhana

Why does travelers vent their frustration at Hotels in the online review sites ? Because, there was no one in the Hotel who took the effort to “ask and listen” to what they have to say (feedback). Hotels would have … Continue reading →

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Why Hotel Guest Comment Cards are not helping the cause ?

Posted on February 4, 2011 by admin

What are Guest Comment Cards ? – A piece of paper to collect feedback from Hotel guests. The card has to be filled by the guest and dropped into a feedback box or handed over to hotel staffs for further … Continue reading →

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Posted in Customer Engagement | Tagged , , , , | 2 Comments

Hoteliers – Don’t make this mistake !

Posted on February 3, 2011 by Dhana

In this blog post, we’ll take a look at a very simple yet a serious mistake that several hotels often make. During our interview with several Hoteliers, particularly in the Independent and Boutique Hotel segment, one of the prominent mistake that … Continue reading →

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Posted in Customer Engagement, Customer Experience, Customer Loyalty | Tagged , , | 2 Comments