Comments for Loyaltics : A Word of Mouth Marketing platform http://www.loyaltics.com/blog Spread Loyalty, Grow Sales ! Thu, 12 Apr 2012 11:20:52 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Hospitality Industry set to boom in India ! by Lavasa Pune http://www.loyaltics.com/blog/hotel-distribution/hospitality-industry-set-to-boom-in-india#comment-98 Lavasa Pune Thu, 12 Apr 2012 11:20:52 +0000 http://loyaltics.com/blog/?p=207#comment-98 Great post. I think this is really a great news for all hotel industry. I agree with above statement that hospitality industry is set to boom in India. Specially craze of luxurious hotels are increasing in India. Thanks for sharing this information. Keep sharing this. Great post. I think this is really a great news for all hotel industry. I agree with above statement that hospitality industry is set to boom in India. Specially craze of luxurious hotels are increasing in India. Thanks for sharing this information. Keep sharing this.

]]> Comment on Groupon and Expedia in a travel deal – Hoteliers, how do you see this ? by admin http://www.loyaltics.com/blog/customer-engagement/groupon-and-expedia-in-a-travel-deal-hoteliers-how-do-you-see-this#comment-28 admin Sun, 13 Nov 2011 10:52:07 +0000 http://loyaltics.com/blog/?p=224#comment-28 That's exactly the point, Pam ! Hoteliers need to start exploring 'direct channels' and be creative in offering 'value-added' services rather than yield to these price drag-down tactics !. That’s exactly the point, Pam ! Hoteliers need to start exploring ‘direct channels’ and be creative in offering ‘value-added’ services rather than yield to these price drag-down tactics !.

]]> Comment on Hoteliers – A fresh approach to growing your business by admin http://www.loyaltics.com/blog/customer-engagement/hoteliers-a-fresh-approach-to-growing-your-business#comment-13 admin Sun, 13 Nov 2011 10:35:18 +0000 http://www.loyaltics.com/blog/?p=106#comment-13 Thanks Pam !. That's an excellent idea to video tape your customer's experience. They say, 1 picture is worth 1000 words, extrapolating it, one video is worth ?..well, I'll leave it to your imagination. Sure, we've got plenty of articles coming up soon. Watch out this space, and subscribe to our blog. Thanks Pam !.

That’s an excellent idea to video tape your customer’s experience. They say, 1 picture is worth 1000 words, extrapolating it, one video is worth ?..well, I’ll leave it to your imagination.

Sure, we’ve got plenty of articles coming up soon. Watch out this space, and subscribe to our blog.

]]> Comment on Groupon and Expedia in a travel deal – Hoteliers, how do you see this ? by Pam Kassinger http://www.loyaltics.com/blog/customer-engagement/groupon-and-expedia-in-a-travel-deal-hoteliers-how-do-you-see-this#comment-27 Pam Kassinger Sat, 12 Nov 2011 17:45:19 +0000 http://loyaltics.com/blog/?p=224#comment-27 My thoughts on this is negative. If we keep discounting our rooms we are all going to be out of jobs! How much can a small privately owned hotel discount their rooms without going under? We still have the high mortgages, the payroll for maintenance, housekeeping, reservation agents, managers, supervisors, upkeep expenses, etc. We do work a lot with online travel agents, but there comes a point when we need to say "no" to their increased demands of lower rates. Instead of putting all the profits in their pockets, I'd rather put the profits in ours. My thoughts on this is negative. If we keep discounting our rooms we are all going to be out of jobs! How much can a small privately owned hotel discount their rooms without going under? We still have the high mortgages, the payroll for maintenance, housekeeping, reservation agents, managers, supervisors, upkeep expenses, etc.
We do work a lot with online travel agents, but there comes a point when we need to say “no” to their increased demands of lower rates. Instead of putting all the profits in their pockets, I’d rather put the profits in ours.

]]> Comment on Hoteliers – A fresh approach to growing your business by Pam Kassinger http://www.loyaltics.com/blog/customer-engagement/hoteliers-a-fresh-approach-to-growing-your-business#comment-12 Pam Kassinger Sat, 12 Nov 2011 17:37:28 +0000 http://www.loyaltics.com/blog/?p=106#comment-12 Thank you so much for your article. I enjoyed reading it and I like the concept of back to basics. I am going to use your advice and video tape a couple of our repeat customers who love our boutique style hotel. Then, with their permission put it on our web site. I'm looking forward to more articles from you. Thanks, Pam Kassinger Thank you so much for your article. I enjoyed reading it and I like the concept of back to basics. I am going to use your advice and video tape a couple of our repeat customers who love our boutique style hotel. Then, with their permission put it on our web site.
I’m looking forward to more articles from you.
Thanks,
Pam Kassinger

]]> Comment on Why Hotel Guest Comment Cards are not helping the cause ? by admin http://www.loyaltics.com/blog/customer-engagement/why-hotel-guest-comment-cards-are-not-helping-the-cause-2#comment-16 admin Tue, 08 Nov 2011 02:55:04 +0000 http://www.loyaltics.com/blog/?p=53#comment-16 Thanks Don .!. Any use case of how such a real-time feedback system will work for guests in a hotel ? Thanks Don .!. Any use case of how such a real-time feedback system will work for guests in a hotel ?

]]> Comment on Why Hotel Guest Comment Cards are not helping the cause ? by Don Flanagan http://www.loyaltics.com/blog/customer-engagement/why-hotel-guest-comment-cards-are-not-helping-the-cause-2#comment-15 Don Flanagan Mon, 07 Nov 2011 15:39:22 +0000 http://www.loyaltics.com/blog/?p=53#comment-15 The current system of collecting feedback is antiquated and flawed on many levels. Real-time feedback - while guests are actually on the property - is where the industry is headed. The current system of collecting feedback is antiquated and flawed on many levels. Real-time feedback – while guests are actually on the property – is where the industry is headed.

]]> Comment on Increase sales by improving your Customer touch point experience ! by Increase sales by improving your Customer touch point experience ! | Customer Experience through Social Media | Scoop.it http://www.loyaltics.com/blog/customer-experience/increase-sales-by-improving-your-customer-touch-point-experience-2#comment-14 Increase sales by improving your Customer touch point experience ! | Customer Experience through Social Media | Scoop.it Sun, 06 Nov 2011 08:31:40 +0000 http://www.loyaltics.com/blog/?p=43#comment-14 [...] Increase sales by improving your Customer touch point experience ! Similar Posts: None Found (Customer Touchpoints and its impact on Sales ? Source: www.loyaltics.com [...] [...] Increase sales by improving your Customer touch point experience ! Similar Posts: None Found (Customer Touchpoints and its impact on Sales ? Source: http://www.loyaltics.com [...]

]]> Comment on Hoteliers – Don’t make this mistake ! by Why Hotel Guest Comment Cards are not helping the cause ? | Loyaltics – Spread Loyalty, Grow Sales http://www.loyaltics.com/blog/customer-engagement/hoteliers-dont-make-this-mistake#comment-20 Why Hotel Guest Comment Cards are not helping the cause ? | Loyaltics – Spread Loyalty, Grow Sales Sat, 27 Aug 2011 12:43:02 +0000 http://loyaltics.com/blog/?p=22#comment-20 [...] to the earlier article on Hoteliers – Don’t make this mistake about permission based data collection from your [...] [...] to the earlier article on Hoteliers – Don’t make this mistake about permission based data collection from your [...]

]]> Comment on Hoteliers – Don’t make this mistake ! by ‘Listen’ to ‘Retain’ your customers ! | Loyaltics – Spread Loyalty, Grow Sales http://www.loyaltics.com/blog/customer-engagement/hoteliers-dont-make-this-mistake#comment-19 ‘Listen’ to ‘Retain’ your customers ! | Loyaltics – Spread Loyalty, Grow Sales Sat, 27 Aug 2011 12:13:31 +0000 http://loyaltics.com/blog/?p=22#comment-19 [...] wrote a couple of blog posts – Hoteliers – Don’t make this mistake and Why Hotel guest comment cards are not helping the cause, in the past about what costly mistakes [...] [...] wrote a couple of blog posts – Hoteliers – Don’t make this mistake and Why Hotel guest comment cards are not helping the cause, in the past about what costly mistakes [...]

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