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Category Archives: Customer Loyalty
Take a FREE Trial NOW to ‘Grow Sales by Word of Mouth’ !
Nearly 50% of all purchases in this world happen by Word Of Mouth. What % of your business comes by Word Of Mouth ? 50 % ? Then you are doing a great job. But, what if it is not … Continue reading
Groupon and Expedia in a travel deal – Hoteliers, how do you see this ?
Groupon is launching a travel deal service with Expedia. Groupon’s CEO Andrew Mason said that the new service will allow travelers to book hotel rooms and airfare from Expedia at a steep discount. Only time will tell us what the … Continue reading
Cricket World cup madness – How can Hotels capitalize on it?
Not sure how many of you know that there is Cricket World cup going on in the Indian sub continent. Cricket is huge, cricketers are gods in the world’s second most populous nation. It’s like 4x of US population watching … Continue reading
What one quality should Customer Service possess to build Customer Loyalty?
All of us are aware that Customer Service can make or break your business. It can drive Customers away from you or bring them back repeatedly, even better, bring their friends, colleagues and family, and be your lifelong customer. What … Continue reading
Lets redefine “Loyalty” !
Loyalty has long been associated to Points Systems or Rewards Programs. ie., incentivizing someone to make repeat purchase of your products & services. Incentives could take many forms – discounts, coupons and so on. Loyalty do exist in all kinds … Continue reading
‘Listen’ to ‘Retain’ your customers !
Why does travelers vent their frustration at Hotels in the online review sites ? Because, there was no one in the Hotel who took the effort to “ask and listen” to what they have to say (feedback). Hotels would have … Continue reading
Hoteliers – Are you working Groupon to your advantage ?
Groupon – The company that has been making waves recently starting from rejecting a $6 Billion offer from Google, raising $950 Million in private capital, and planning to go public towards the end of 2011 with an unofficial valued at … Continue reading
Hoteliers – Don’t make this mistake !
In this blog post, we’ll take a look at a very simple yet a serious mistake that several hotels often make. During our interview with several Hoteliers, particularly in the Independent and Boutique Hotel segment, one of the prominent mistake that … Continue reading
Posted in Customer Engagement, Customer Experience, Customer Loyalty
Tagged Customer Excellence, Data Collection, Feedback
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Why does customer loyalty matter to a business ?
JYC2A43EUEVR Loyal customers are the bread and butter of any business. Some of the important benefits that the loyal customers bring to table are: * Repeat business * Additional referrals * Free word of mouth marketing to friends, colleagues and … Continue reading