Monthly Archives: March 2011

Cricket World cup madness – How can Hotels capitalize on it?

Not sure how many of you know that there is Cricket World cup going on in the Indian sub continent. Cricket is huge, cricketers are gods in the world’s second most populous nation. It’s like 4x of US population watching … Continue reading

Share
Posted in Customer Engagement, Customer Experience, Customer Loyalty | Tagged , , , , , , | Leave a comment

Hyatt expanding in India – Plenty of Hospitality Jobs to be created !

Just on the heels of our blog post about Indian Aviation Industry set to take off ! Hoteliers watch out !, Hyatt announced 9 new Hotels in various cities across India. There are currently 38 Hyatt Hotels under development in … Continue reading

Share
Posted in Hotel Distribution, Travel | Tagged , | Leave a comment

What one quality should Customer Service possess to build Customer Loyalty?

All of us are aware that Customer Service can make or break your business. It can drive Customers away from you or bring them back repeatedly, even better, bring their friends, colleagues and family, and be your lifelong customer. What … Continue reading

Share
Posted in Customer Engagement, Customer Experience, Customer Loyalty | Tagged , , , , , | Leave a comment

Indian Aviation Industry set to take off ! Hoteliers watch out !

In a recent statement, the Indian Government has announced that it is going to decide on a proposal to allow foreign airline’s investment in the Indian Civil Aviation sector. Being the 2nd most populous nation in the world and the … Continue reading

Share
Posted in Travel | Tagged , | 2 Comments

A loyal dog stays by his ailing friend after Tsunami

Watch this video : Words cannot describe the loyalty of the dog. And, what is the significance of this video in a business blog ? Because, at Loyaltics, we live by the principles of Loyalty. And we want to feature … Continue reading

Share
Posted in Uncategorized | Tagged | Leave a comment

Lets redefine “Loyalty” !

Loyalty has long been associated to Points Systems or Rewards Programs. ie., incentivizing someone to make repeat purchase of your products & services. Incentives could take many forms – discounts, coupons and so on. Loyalty do exist in all kinds … Continue reading

Share
Posted in Customer Engagement, Customer Experience, Customer Loyalty | Tagged , , , , , , , , , | Leave a comment

‘Listen’ to ‘Retain’ your customers !

Why does travelers vent their frustration at Hotels in the online review sites ? Because, there was no one in the Hotel who took the effort to “ask and listen” to what they have to say (feedback). Hotels would have … Continue reading

Share
Posted in Customer Engagement, Customer Experience, Customer Loyalty | Tagged , , , , , , , , | Leave a comment

Hoteliers – Are you working Groupon to your advantage ?

Groupon – The company that has been making waves recently starting from rejecting a $6 Billion offer from Google, raising $950 Million in private capital, and planning to go public towards the end of 2011 with an unofficial valued at … Continue reading

Share
Posted in Customer Engagement, Customer Experience, Customer Loyalty, Hotel Distribution, Social Media Marketing, Travel | Tagged , , , , , , , | Leave a comment

Travel Industry harmed by Middle East Crisis !

The Travel industry has been slowly recovering since last year but it is expecting some set back due to the unrest in the Middle-East and North Africa. Crude Oil price touched $100 per barrel recently, for the first time in 2 … Continue reading

Share
Posted in Travel | Tagged , | Leave a comment

Good News – Traveler Sentiment Index is going up !

Traveler Sentiment Index (TSI) is a measurement of consumer attitude towards leisure travel conducted by US Travel Association based on the following factors: 1. Available time 2. Finance 3. Interest 4. Affordability 5. Travel Safety 6. Service Quality The data … Continue reading

Share
Posted in Travel | Tagged , , | Leave a comment