- Lavasa Pune on Hospitality Industry set to boom in India !
- admin on Groupon and Expedia in a travel deal – Hoteliers, how do you see this ?
- admin on Hoteliers – A fresh approach to growing your business
- Pam Kassinger on Groupon and Expedia in a travel deal – Hoteliers, how do you see this ?
- Pam Kassinger on Hoteliers – A fresh approach to growing your business
Monthly Archives: February 2011
They are: 1. Monitor yourself 2. Monitor your competitors 3. Find Customers 4. Spot emerging trends 5. Find who’s linking to you Lets explore !. Google Alerts is a simple tool that monitors the web for your ‘topic’ of interest … Continue reading
Is Google trying to downplay the importance of direct booking of Hotel rooms ? Let’s explore !. Google has recently implemented a feature that will show average price and availability of Hotels in its search results on the Google Maps. … Continue reading
In the previous article, we discussed about the importance of Customer Experience Map. In this article, we’ll delve a bit deeper and talk about Customer Touch points. A Customer comes in contact with your Brand (product or service) at various stages … Continue reading
A Customer Map OR Customer Corridor is simply a pictorial representation of how a customer found your property, booked and used its facilities. Typically, Hoteliers get to know about their guests only when they Check-In to the Hotel. Thats when you get to meet … Continue reading
Here are the 4 steps : 1. Feedback gathering 2. Feedback Analysis 3. Feedback Workflow 4. Close Feedback Loop 1. Feedback gathering: We discussed about feedback gathering / data collection and its importance in the last couple of articles on Why … Continue reading
What are Guest Comment Cards ? – A piece of paper to collect feedback from Hotel guests. The card has to be filled by the guest and dropped into a feedback box or handed over to hotel staffs for further … Continue reading
In this blog post, we’ll take a look at a very simple yet a serious mistake that several hotels often make. During our interview with several Hoteliers, particularly in the Independent and Boutique Hotel segment, one of the prominent mistake that … Continue reading